Customer Reviews & Stories

Great customer service! Emily was very thorough in explaining their process and procedures. And I greatly appreciated the follow up calls! Kelly also did an great job when I went back regarding some concerns that were taken care of right away! Thank you all for helping getting my truck back on the road looking like nothing ever happened!!

— Julio (via Carwise)

Always well done and in a timely manner. Been patronizing Golden Valley for at least 20 years and haven't been disappointed yet.

— James (via Carwise)

They did a fantastic job, and had great customer service!

— Lori (via Carwise)

Likely to Recommend: Not only do I recommend this facility to family and friends, I also recommend it to complete strangers!! Repair Quality: Very !! Customer Service: Extremely happy, Beautiful work.

— Theodore (via Carwise)

I was very satisfied with the work you did on my car. It looks lovely. Thank You.

— L. Emery

My car looks better now, than it did before my accident. Thank You Golden Valley Auto Body, great work!

— S. Johnson

Your company did a very good job and I was pleased with the service. Thank you!

— Norm R.

While trying to figure out ways to improve my business, I look at ways you've handled your business as an example. You Guys/Gals are devoted to your customers and community.

— Halliburton

They are awesome. Not only are they a clean, respectful place, they understood I had to wait for my bumper to be replace, I live about 30 minutes away. They had it done in a timely manor. TV, coffee, water was offered/provided. From the day I went to get an estimate until the day they called for the repair appt. was about a week or so. If ever need to for auto body repair again I know where to go

— Teri S. (facebook)

Between my husband and me, we have brought 4 cars to GVAB. They really are the best in town. Wouldn't dream of bringing any of our vehicles anywhere else. They always make sure everything is done right, and to our satisfaction. I have HIGHLY recommended them to friends who've had auto body needs.

— Camille B.

We are so very pleased. Everyone who works there are "Awesome". Thank you so much.

— Trudy C.

Thank you to all businesses who supported the 2017 Yuba-Sutter Fair's Jr. Livestock Auction. A big thank you to Golden Valley Auto Body for the add-on to my meat pen. You do so much for the youth in our community, year after year and it really is appreciated.

— Via Instagram

Have been using Golden Valley for sometime now and they have always done excellent work on all my cars. Dan made sure my work was done correctly. Thank You for a great job.

— Keith S.

Wonderful service & impeccable work. Thank you very much

— C. Livingston

GVAB does a great job. Took a little longer to get my truck back because of other damage, but that wasn't a problem. Staff always very friendly. Whenever the topic comes up with friends and family, I always recommend you guys. Thanks again!

— Josh C.

If you're AAA member and looking for AAA approved shop in YC (there's only 3 of them in town as of 2015) that offers an extended warranty, look no further and trust Golden Valley Auto Body.

After initially visiting another AAA approved shop down the street with the pretentious royal name that requires you to make an appointment just for a repair estimate due to their inefficient corporate style infrastructure and who ultimately wasted my time after 2 trips there without an estimate, I walked in to Golden Valley without an appoinment and was given an immediate repair estimate that took less than 15 minutes. A good example of a mom and pop shop who is efficient/knowledgeable with their front office service (actually met the owners) compared to the high overhead departmentalized shop I visited.

After dropping my car off later in the week, my repair was completed several days earlier than expected. The resulting repair exceeded my expectations where I basically had a new rear bumper that completely matched the rest of my vehicle that was in pristine condition to begin with. I'll definitely be visiting them again in the unfortunate event of another auto accident.

— Yelp User Review

Great work, impressive service! Definitely one of a kind!

— Google User Review

Wonderful people they took great care of my husband when he came by to see if they could put a side mirror that had been pulled off our car fixed it a no charge in just a short time they will get all our business forever and we are definitely recommending them to everyone we know.

— Yelp User Review

They were quick and courteous even though my fiat 500 was hard to order parts for, so when I picked it up I found out my windshield was cracked they said they would replace it. Emily was very kind through the whole process.

— Google User Review

Our car doesn't look like we even had an accident

— Emily R.

Will definitely come back & refer friends / clients

— Barabara C.

There were a few delays due to previous damage and additional work had to be done. However the finished product made up for any delays.

— James W.

Great work - as always!!

— Priscilla M.

Very pleased with the service I received, thank you

— Paul C.

Golden Valley Auto Body #1 in Yuba City Ca. "Done Right and Done on Time" At 43 years old, I bought my very first new car. Sadly, within a month my new car was backed into. Dan at Golden Valley Auto Body gave me an estimate that day and even assisted me with wrestling the insurance company. I received a call about a week later, Golden Valley had the check and had ordered the parts.

During the month of February I was able to get my car in for the repairs! I dropped off my car off and the rental car company picked me up curbside. During the week that my car was in the shop, also happened to be the week Oroville Dam forced the evacuation of 188,000 people in our community. Obviously this would delay the return of my car. Allen, Ali, Dan and the other dedicated men and women at Golden Valley Auto Body went back to work and worked during the weekend to honor "Done right and Done on Time." Thank you Golden Valley Auto Body

— Wyatt

Your Company is wonderful & very kind.

— Carol

I got the best service today. I'm very pleased with the quote I got today and I will be bringing my car in for repairs soon...ty.

— Patty D. (via Facebook)

The best Auto Body Shop in town. Come on down, you will be leaving with a smile not a frown. These guys know their job and do it right and on time. They are also kind and always keep their customers in mind, great job.

— Ellen B. (via Facebook)

The employees are attentive to your needs and customer oriented. They keep you informed through out the process and their finished work is outstanding. I wouldn't hesitate to be a returning customer in the unfortunate event that I am in another collision.

— Steven C.

Very friendly people. Attentive about my needs and concerns about my car that was at a horrific accident on May 4th... can't wait to get it fixed. Very friendly staff.. they even accompanied me to a rental place So I can get a rental, since Hertz doesn't have a driver to pick me up at the auto body place.

Talk ABOUT AWESOME CUSTOMER SERVICE right there. :)

— Joey B.

What can I say....this company is AMAZING!!!

I live in Orange County and my car was involved in a horrific and tragic accident outside of Marysville this summer. Needless to say my car was totaled and they were nice enough to store my belong in for a few days until I could drive up to get them. Not only that... The owner came in on a Saturday to get my belongings for me.

Tracy is the sweetest and every time I talked to her, she made me feel at ease and was concerned about those involved in the accident. I can't recommend them enough. This company exemplifies every good thing a business should be. Kind, caring, dedicated and professional.

— Tracy R.

This place is excellent. They did top notch work on our VW. We got very good service at every level. We couldn't be happier.

— Daniel Schwenter

Golden Valley was extremely helpful painting and installing a new panel for my truck. The new panel looks great and they got it on quickly. Very reasonably priced too!

— Yelp User Review

I was driving through Yuba City on a cross-country trip and had a problem with a splash shield underneath my car. It had come loose and was flapping around and scraping the road as I drive. I brought it to Golden Valley Auto Body. They took a look and advised that it be removed and that it could be replaced when I completed my trip. They removed it for me and didn't charge me anything! They said they just wanted me to be safe. Thanks so much for your help!!

— Google User Review

These guys are so awesome! When people ask for referrals we usually give out a few shops around torn & they are def one of the cards we hand out to our customers. Friendly & reliable.

— Yelp User Review

Took my Son's car in for repair from two separate incidents. Absolutely professional business. From the owner, to the technicians and especially Emily, the customer service was amazing. Kept us involved and appraised of the progress as it was in the shop. The end result was perfect, it is a 2016 Toyota, but the repairs and paint were impeccably matched and it looked like new when it was finished. I absolutely recommend this business. I'd give them a 6 out of 5, if that was possible.

— Yelp User Review

Very friendly and professional great place to get your car repaired

— Google User Review

Very polite and friendly staff.

— Google User Review

(Translated by Google) Good work. They are very professional and very kind I can recommend to family and friends

(Original)

Buen trabajo. Son muy profesionales y muy amables puedo recomendar a familia y amigos

— Google User Review

I would definitely do business with them again, if need be.

— Google User Review

Kelly is very experienced and professional. Their staff is professional and kind and helpful. They helped me work with my insurance to get the job done right!

They communicated well and when parts came in damaged even though they could’ve probably just put them on there without me even realizing you’re noticing that’s not what they did they made sure they re-ordered the part and even though there were shipping delays they were working extremely hard to make

sure it was a timely repair. I am extremely satisfied with their service I would definitely go back and I highly recommend them as well

— Google User Review